Refund policy

Warranty and Return Information

Refund of Visors: Once the visor is attached to the helmet you can potentially scratch it. Once it is used it is no longer returnable. 60 day return policy.

Please check your local league rules and especially with your coach prior to the purchase of ANY colored visors. We WILL NOT accept returns for items that have been used and have not been allowed to be worn by one’s league or coach. We are VERY clear about the rules for wearing visors and it is the customer’s responsibility to get clearance prior to purchase.

All returns are to be authorized by SHOC, if the return is for a defect with the product then SHOC will cover costs of the return. All other return requests, if accepted are at the cost of the customer. A restocking fee will also be charged for any return refunds that are not an issue of the product. Only the cost of the item will be refunded not the original shipping charges for any returns that are not an issue of the product. Please select color choice carefully, not liking a color is not an authorized exchange.

WARRANTY

The SHOC visor is warrantied against breakage, failure of the color coatings and cracking of the plastic for 365 days from the date of purchase. You will need to provide some evidence of this purchase for warranty consideration.

The visors are covered for breakage or cracking of the plastic. We will NOT cover scratches. Unfortunately, no visor is scratch proof and we DO NOT claim our product to be. The game of football is a collision sport and there are metal pieces on football helmets that will scratch the plastic. This can not be prevented.

You will also need to send us a clear photo of the damaged visor. If we decide to fill claim we will cover all shipping costs of the replacement item.

PURCHASED SHIPPING WARRANTY

The shipping warranty covers the delivery of your item against Damage, Loss by Carrier or Theft. If you do not take the insurance, opt-out, we will not cover the loss. 

If you need to make a claim, you must contact us at sales@shoc.com

For stolen item claims, IE Porch Piracy, we require a police report to be filled before we process your claim. 

For undelivered items, we ask that you please allow for 2 additional business days before submitting your claim. Quite often we find that the item does arrive.

For damaged item claims we need clear photos of the damaged item.